Support

Help with Grounds & Gear, and how to reach us.

Email support: [email protected]
Please include your phone model and the app version (Profile photo > App settings > About).

Common questions

Where is my data stored?

On your phone. Grounds & Gear doesn't upload your homes, vehicles, records, photos or documents to us. Your phone's own iCloud or Google backup includes them if you have that turned on.

How do I back up or move to a new phone?

Tap your profile photo > App settings > Database & Backup > Export JSON backup, and save the file somewhere safe (Files, iCloud Drive, Google Drive or email). On the new phone, open the same screen and choose Restore from JSON. A full iCloud or Google phone restore also brings the app's data across.

I lost my phone. Can you recover my records?

We can't, because we never had a copy. Restore from your phone's iCloud or Google backup, or from a JSON backup you exported.

Reminders aren't showing up.

Check that notifications are allowed for Grounds & Gear in your phone's Settings, and that reminders are switched on in the app. Reminders are scheduled on your phone, so they still arrive without an internet connection.

How do I export a report or spreadsheet?

Tap your profile photo > Reports for PDF and CSV reports, or App settings > Database & Backup > Generate CSV for raw tables.

How do I cancel a subscription or get a refund?

Subscriptions are billed by Apple or Google. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Payments & subscriptions > Subscriptions. Refunds go through Apple (reportaproblem.apple.com) or Google Play under their policies. Your records stay on your phone if a subscription ends.

How do I delete my data?

See Delete your data.

Policies

Grounds & Gear is published by Directive LLC.